DEDICATED ROLES
Customer Service
Customer enquiries handled professionally across phone, email and live chat, keeping response times fast and your brand experience consistent.
ABOUT THIS ROLE
What a dedicated Customer Service does for your business
A dedicated offshore Customer Service team member handles inbound customer communication with professionalism and warmth. Working exclusively for your business from our Nadi office, they manage customer enquiries, resolve issues and maintain the quality of your customer experience — at a cost significantly lower than equivalent Australian hire.
TYPICAL TASKS
- Inbound phone support — answering customer calls, resolving enquiries, escalating as needed
- Email support — responding to customer emails within agreed SLAs
- Live chat handling via website chat tools
- Complaint handling and resolution following your business protocols
- Order management, tracking and status updates
- CRM data entry and customer record maintenance
- FAQ and knowledge base management
- First-level technical support and troubleshooting for common issues
- Customer satisfaction follow-up and feedback collection
COST COMPARISON
What a dedicated Customer Service costs offshore vs locally
A dedicated offshore Customer Service in Fiji typically costs 60–70% less than the equivalent Australian hire — while working full-time, exclusively for your business.
See full salary guideTypical Australian salary
$55k – $75k
Fiji offshore team member
~$20k – $28k
For many Australian businesses, the cost of one local hire can fund two or three dedicated offshore team members.
COMMON TOOLS & SYSTEMS
Offshore Customer Services commonly work with:
Dedicated, not shared
Your offshore Customer Service works exclusively for your business — not split across multiple clients or shared in a pool. They learn your systems, your standards and your way of working.
Integrated, not bolted on
Your team member works your hours, uses your tools and attends your meetings. They integrate directly into your operations — supported by our team in Nadi behind the scenes.
RELATED ROLES
Ready to hire a dedicated Customer Service?
Book a free discovery call and we'll discuss the role, the process and what it would cost for your business.