Your Offshore Outsourcing Partner · Nadi, Fiji
Grow your team and scale your business without the cost or complexity of local hiring
Our Pacific Office helps Australian businesses recruit, employ and manage dedicated offshore team members who integrate directly into your operations. Increase capacity, reduce employment costs and scale your organisation with skilled professionals based in Fiji.
Why Outsource to Fiji
Close enough to work as one team. Cost-effective enough to scale your business.
Fiji is one of the most practical and reliable places to build an offshore team. With a time zone closely aligned to Australia, a highly educated workforce, clear English communication and a professional culture that Australians instinctively recognise, outsourcing to Fiji offers the advantages of offshore staffing without the friction often found in other locations.
Aligned time zone
Just 2 hours ahead of AEST. Your Fiji team works your hours, joins your meetings and is available when your business needs them.
Clear English communication
Fijian English is clear, warm and consistently well-received by Australian customers, offering a genuine voice quality advantage over other offshore destinations.
Up to 70% cost savings
A dedicated Fiji-based team member typically costs 60–70% less than the equivalent local hire, without compromising on quality, reliability or commitment.
Cultural alignment
Fijians share Australia's customer service standards, professional values and approach to work. The adjustment period is minimal. The savings are significant.
Dedicated, not shared
This isn't a call centre arrangement. Your team member works exclusively for your business and is never assigned to another account.
Australian-founded & managed
Our Aussie founders live and work in Nadi. Their on-the-ground leadership bridges Australian business expectations with the local team environment every day.
Services & Support
One partner for your entire offshore operation
Our Pacific Office builds and supports your offshore team from our office in Fiji. You direct the work and integrate your team into your business, while we handle the infrastructure, employment and operational support that keeps everything running smoothly.
Staff Leasing
Staff leasing allows you to add a dedicated team member to your business without employing them locally. We recruit, employ and support your team member from our office in Nadi while they work exclusively within your organisation. They operate as part of your team, using your systems and following your processes.
Learn moreOffshore Recruitment
Offshore recruitment helps you find and hire the right candidate for a role based in Fiji. Our recruitment team sources, screens and interviews candidates before presenting a shortlist from Fiji's leading talent pool. Once you select the right person, we support the hiring process so your new team member can integrate quickly.
Learn moreHR Management
HR management ensures your offshore team is properly supported, compliant and performing well. We manage the day-to-day HR responsibilities for your Fiji-based team, including onboarding, performance reviews, employment administration, payroll coordination and compliance with local employment regulations.
Learn morePayroll & Compliance
Payroll and compliance management ensures your offshore team is paid accurately and employed in line with local regulations. Our on-site team manages payroll processing, statutory obligations, superannuation equivalents and employment compliance for your Fiji-based employees, providing transparency and reliability.
Learn moreDedicated Roles
The right person for the right job
From administrative and executive support to finance, customer service and sales operations, we help businesses build dedicated offshore roles that strengthen day-to-day operations and free your local team to focus on higher-value work.
Virtual Assistant
Calendar management, inbox organisation, scheduling and everyday admin handled, freeing up hours every week.
Learn moreExecutive Assistant
A trusted right hand who helps manage priorities, communication and coordination so leadership focuses on moving the needle.
Learn moreCustomer Service
Customer enquiries handled professionally across phone, email and live chat, keeping response times fast and your brand experience consistent.
Learn moreAppointment Setting
Prospects contacted, qualified and booked into your calendar so your team spends less time chasing leads and more time having real sales conversations.
Learn moreSales Support
Outbound prospecting, CRM updates and pipeline management handled in the background so opportunities keep moving forward.
Learn morePayroll & Bookkeeping
Transactions reconciled, payroll processed and accounts kept up to date so your financial records stay accurate and organised.
Learn moreAdmin Management
SOP documentation, file and system organisation, team coordination, project tracking and more, handled reliably every day.
Learn moreHR Support
Recruitment coordination, onboarding admin and HR paperwork managed behind the scenes as your team grows.
Learn moreData Entry & Research
Clean data, organised records, structured research, and analytics reporting, delivered when your team needs it.
Learn moreCost Transparency
How outsourcing costs compare to hiring locally
Growing your team does not always mean increasing your local headcount. Many Australian businesses expand operational capacity by adding offshore roles while keeping employment costs sustainable. A dedicated offshore team member in Fiji typically costs 60–70% less than the equivalent Australian role, while working full-time within your business and integrating with your team.
| Role | Typical Australian Salary | Fiji Offshore Team Member |
|---|---|---|
| Virtual assistant | $65k – $85k | ~$22k – $30k |
| Customer service | $60k – $75k | ~$20k – $28k |
| Bookkeeping support | $70k – $90k | ~$25k – $35k |
| Executive assistant | $80k – $110k | ~$30k – $40k |
For many Australian businesses, the cost of one local hire can fund two or three dedicated offshore team members.
See detailed salary guideWhat Our Clients Say
Real businesses. Real results.
The engagement and interactions with the team have been very professional, with the solution providing the flexibility required by the business. We look forward to growing our business with a true partner.
Andrew Sidoti
Chief Financial Officer, Pro Tech
Valuable and cost-effective service that allows our business to bring the very best of BPO to our Australian-based clients. The team genuinely care about their duties and take great pride in delivering quality, all with that famous Fijian smile.
Todd Pavlou
Director, Safe Hands Business Solutions
Hiring Process
Build your offshore team in 4–6 weeks
Building the right offshore team is a collaborative process. We work closely with you to define the role, identify the right candidates and select the person who will fit your business, systems and way of working.
Discovery call
A 30-minute conversation about your business, the role you need to fill and what success looks like. The focus is on understanding your requirements and the outcomes you want the role to deliver.
Role brief
We document the role requirements including skills, experience, working style, software and hours. This becomes the brief our recruiters work from, and you approve it before we begin the search.
Talent search & screening
We search our existing talent pool and go to market if required. Every candidate is screened against your brief, interviewed by our team and reference-checked before you see their profile.
Interview & selection
You are presented with a shortlist to interview directly, typically of two to four candidates. We coordinate the process and support you in evaluating each candidate so you can make the final decision with confidence.
Onboarding & setup
Once you choose your team member, we set up their workstation, IT, HR documentation and payroll in our Nadi office. You'll just need to provide company system access, a workflow induction and initial task training.
Your team member starts
Your dedicated team member begins working exclusively for your business. Our office manages their HR, payroll, leave, and performance reviews. You direct their work. It really is that seamless.
About Us
Australian-founded. Fiji-built. Run by people who care.
Brad and Tracy Russell moved to Fiji in 2012 after forming a deep connection with the country and its people. Living and working in Nadi, they saw an opportunity to create something that would benefit both sides of the Pacific: meaningful, long-term employment in Fiji and reliable operational support for Australian businesses. That idea became Our Pacific Office.
Today, Australian companies across multiple industries rely on teams based in our Nadi office to support administration, finance, customer service and sales operations. What began as a small initiative to create sustainable employment has grown into a trusted staffing partner for businesses building dedicated offshore teams.
Brad and Tracy remain directly involved in the business. They live in Nadi, work from the office and know the people in their teams personally. When you call 1300 070 922, you will likely speak with one of them.
There are no layers between you and the people responsible for your offshore operation.
Within a couple of months we had an awesome, supportive team working alongside the rest of our Front Office team. The Fiji team have been a delight to train – extremely motivated and keen to learn and grow. Christine, Tracy and Brad have always worked with us, understood our requirements and been quick to work on solutions when required.
Michelle Mills
Managing Director, Serviced Offices International
I knew we were in good hands after our first meeting. We were provided with outstanding candidates, communication was always open and honest. We've been incredibly impressed by how reliable and simple it is to have a remote worker setup.
Lisa Woolley
Office Manager, SA Construct
Your offshore team could be taking work off your plate within 4–6 weeks
Start with one role and expand as your business grows, or build a larger offshore team from the outset. Most clients have their first dedicated team member onboarded and contributing within two months of our first conversation.
Get started with a discovery call
A short, practical conversation to understand your business and the role you're considering offshore. In 20–30 minutes we will:
- Discuss the role you want to build offshore
- Walk through how our co-sourcing model works
- Outline typical costs and timelines
- Answer any questions you have about managing an offshore team